Refund Policy.
When a return, replacement, or refund applies — and how to start one. Clear terms, stated plainly.
01Eligibility
Because our materials are supplied for laboratory research use, returns are accepted only under limited conditions to protect product integrity and safety. A request may be eligible when the item is unopened, in its original packaging, and reported within [X days] of delivery. [Insert full eligibility criteria.]
02Non-returnable items
For safety and chain-of-custody reasons, the following are generally not returnable:
- Opened, reconstituted, or otherwise handled materials.
- Items where seals or tamper-evident packaging have been broken.
- [Insert any clearance / final-sale categories.]
03Damaged or incorrect orders
If your order arrives damaged, defective, or incorrect, contact us within [timeframe] with your order number and supporting photos. Eligible cases are resolved by replacement or refund at our discretion. Cold-chain concerns should be reported promptly on delivery. [Insert documentation and inspection requirements.]
04How to request
To start a request, contact us through the contact page (select "Existing order") or email research@vusolabs.com with your order number. Do not ship anything back until a return is authorized. [Insert RMA process and return-shipping responsibility.]
05Refunds & timing
Approved refunds are issued to the original payment method within [X business days] of our receiving and inspecting the return, or of approving a claim. Original shipping charges are [refundable / non-refundable], and a restocking fee of [amount] may apply. [Insert partial-refund and processing-time details.]
06Contact
Questions about a return or refund? Reach us via the contact page or at research@vusolabs.com.
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