Shipping Policy.
How research materials move from our shelf to your bench — processing, carriers, and cold-chain handling.
01Processing times
Orders are typically processed within [X–Y business days] of confirmation, subject to documentation checks and stock availability. Orders placed on weekends or holidays are processed the next business day. [Insert cutoff times.]
02Methods & carriers
We ship via [carrier names] using the service levels below. Shipping fees are calculated at checkout based on destination, weight, and handling requirements.
- Standard — [transit estimate], [fee]
- Expedited — [transit estimate], [fee]
- Cold-chain — [transit estimate], [fee]
03Cold-chain handling
Where a material's stability profile calls for it, orders ship with protective, temperature-controlled packaging and appropriate cooling media. [Describe cold-chain packaging, coverage, and any temperature-monitoring options.] Materials are lyophilized and packaged to protect against typical transit conditions.
04Destinations & restrictions
We ship to [list regions]. Certain materials may be restricted or prohibited in some jurisdictions. It is the researcher's responsibility to confirm that a material may be lawfully received at the destination. We may cancel or hold orders that cannot be lawfully shipped. [Insert export-control / customs / import-permit language.]
05Tracking & delivery
A tracking reference is provided once your order ships. Title and risk of loss [pass to the buyer upon — specify]. Please ensure someone is available to receive temperature-sensitive shipments promptly.
06Delays, loss & damage
Carrier delays are outside our direct control. If a shipment is lost or arrives damaged, contact us within [timeframe] so we can investigate and, where appropriate, coordinate a resolution under our Refund Policy. [Insert claims process and documentation requirements.]
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